Customer Information

SHIPPING, DELIVERY & RETURNS

CHRISTMAS 2021 POSTING DATES
For UK, please place all orders by Monday 20 December

Allow plenty of time for posting.  Please post items and gifts for Christmas early, particularly for International deliveries. Ongoing Covid restrictions, reduced air and freight capacity, high volumes and winter weather conditions are all impacting transportation and local delivery across the globe.

We strongly recommend you choose a Track & Signed service for International Deliveries.

Please be aware that differing Customs may apply depending on the destination country.

Once your item has shipped, you will be notified by email.

The cost of postage continues to increase. Unfortunately, we have no choice but to increase postage prices on our website in line with this. Please be aware that we may ship items separately for orders above a certain weight. It has become exorbitantly expensive to send large parcels internationally but this solution will help us keep postage costs down for our customers.

We hope that your purchase is exactly as you expected. If it is not, please:

1. Contact us to let us know you wish to return for a refund or arrange and exchange.
2. Send to: CINEOLA RETURNS, PO BPX 78159, London EC2P 2SZ
3. Note that all returns must be made within 21 days of receipt of good. The item must be damage free and in a saleable condition.

DIGITAL DOWNLOADS
Once purchased, an email with the link to your digital downloads will be sent. In addition you can log-in to your account at any time to access your downloads.

UPDATING ACCOUNT INFORMATION

Customers can easily log-in and edit their account information at any time.

PRIVACY & SECURITY

THE THE will not share customer information with any other parties. All payment information is securely handled by Paypal.

CUSTOMER SERVICES

For further questions regarding your order, please contact us.